Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and WordsLater ("WordsLater", "we", "our", or "us") that govern your access to and use of the WordsLater website, applications, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract under the laws of your jurisdiction to use the Service. By creating an account, you confirm that you meet these requirements and that the information you provide is accurate.

You are responsible for:

• Maintaining the confidentiality of your password and any second-factor device.
• All activity that occurs under your account, whether or not authorized by you.
• Notifying us promptly at admin@dataprocessingllc.com if you suspect unauthorized access.
• Keeping your contact information current so we can reach you about your account and your scheduled deliveries.

You may not create an account on behalf of someone else without their written authorization, and you may not transfer your account to another person.

2. What the Service does

WordsLater lets you compose personal messages - written letters, emails, text messages, voice notes, videos, and printed mail - and schedule them for delivery at a future date or upon verification of your passing. You can also store vault items (documents, instructions, last wishes) for release to trusted contacts.

We provide the delivery infrastructure, the encryption that protects your content while it waits, and the verification workflow that triggers posthumous releases. We do not author your messages, advise on their legal effect, or act as an executor of your estate.

3. Your content and license to us

You retain all rights to the messages, files, recordings, and other content you submit to the Service ("Your Content"). We do not claim ownership of Your Content.

To operate the Service, you grant us a worldwide, royalty-free, non-exclusive license to store, encrypt, transmit, format, print, and deliver Your Content for the sole purpose of providing the Service to you and to the recipients you designate. This license ends when Your Content is delivered, deleted, or your account is closed - whichever happens first - except where we must retain limited records for legal, fraud-prevention, or audit purposes as described in our Privacy Policy.

We do not read Your Content, do not sell or rent it, and do not use it to train artificial intelligence or machine-learning models. See our Encryption page for technical detail on how content is protected.

4. Acceptable use

You agree not to use the Service to:

• Violate any law, regulation, court order, or third-party right.
• Send messages that threaten, harass, defame, or incite violence against any person, or that constitute stalking or coordinated harassment.
• Distribute child sexual abuse material, non-consensual intimate imagery, or content that exploits minors in any way.
• Send unsolicited commercial messages, chain mail, pyramid schemes, phishing, or spam.
• Transmit malware, ransomware, or any code designed to disrupt, damage, or gain unauthorized access to a system.
• Attempt to bypass our security controls, rate limits, encryption, or verification workflow.
• Scrape, crawl, mirror, or reverse-engineer the Service, except as expressly permitted by law.
• Impersonate another person or misrepresent your identity, affiliation, or the recipient of a scheduled message.
• Use the Service to coerce a recipient, blackmail a recipient, or attach conditions to an inheritance in a way that violates applicable law.
• Schedule the delivery of contraband, weapons, controlled substances, or other items that cannot lawfully be sent through the postal system or shipping carriers.

We may investigate suspected violations and may suspend or terminate accounts, refuse delivery of specific messages, or report unlawful activity to the appropriate authorities.

WordsLater enforces reasonable storage, file-size, attachment-count, and per-account limits so the Service remains fast, affordable, and sustainable over the long timeframes we exist to support. These limits depend on your plan, may change over time, and are displayed in the application when you upload content. For files larger than the per-message limit, you may store the file in your Vault and deliver it as a secure download link.

5. Scheduled and posthumous delivery

When you schedule a message, you select a delivery channel (email, SMS, voice call, printed mail) and a delivery condition (a future date, or verification of your passing). You are responsible for providing accurate recipient contact details. Channels available to a given message depend on your plan.

We undertake commercially reasonable efforts to deliver your messages on time. However, the Service depends on third-party carriers (email providers, SMS gateways, telephone networks, postal services, and print fulfillment partners). We cannot guarantee that a recipient's email account is active, that a phone number is in service, or that a postal address is current at the moment of delivery. Recipient-side failures (full mailbox, bounced address, refused mail) are not within our control.

If a delivery fails, we will:

• Retry where the channel and failure type allow.
• Notify your trusted contacts (for posthumous deliveries) so they can update recipient information where possible.
• Hold undeliverable content in your account for the retention period described in our Data Retention policy.

Posthumous delivery requires that your account is in good standing at the time of release. Suspended, closed, or unverified accounts will not trigger posthumous delivery, and we cannot recover Your Content after it has been deleted under our retention rules.

6. Trusted contacts and verification of passing

You may designate one or more "trusted contacts" who can notify us of your passing. WordsLater verifies a reported passing through a multi-step workflow that may include: documentary evidence (such as a death certificate or obituary), confirmation from multiple trusted contacts, a holding period during which we attempt to reach you, and independent checks where available.

You are responsible for keeping your list of trusted contacts current and for informing them of their role. We do not contact your trusted contacts to ask whether you are still alive on a routine basis; verification begins only when one of them reports your passing.

If verification fails or is contested, we may delay release until the matter is resolved. We are not responsible for losses caused by false reports, by trusted contacts who do not act, or by changes in your circumstances that you did not record in the Service.

7. Plans, billing, and renewals

Some features of the Service require a paid pack. By purchasing a pack you authorize us, or our payment processor, to charge the payment method you provide for the pack you select, including any applicable taxes. Prices, included message quotas, and channel availability are described on our plans page and are subject to change with notice before any future purchase.

Pack purchases are one-time charges and do not renew automatically. There are no recurring subscription fees.

If a payment fails, the purchase is not completed and no pack credits are added to your account.

8. Refunds and cancellations

One-time pack purchases are refundable within 30 days of purchase, as long as none of the credits granted by that purchase have been used yet and none of its scheduled messages have already been delivered. Refund requests after the 30-day window are at our discretion.

Prepaid add-on credits (for example extra messages, attachments, recordings, SMS delivery, physical letters, trusted-contact slots, and Verified Sender credits) are sold as final-sale store credit. They are non-refundable, but they never expire and remain available on your account until used. This applies whether or not any credit has been redeemed.

Once a printed letter, physical package, or other tangible delivery has been produced or dispatched, that specific delivery is non-refundable because real-world fulfillment costs have already been incurred.

To request a refund of an eligible plan purchase, open Plans & Billing in your account and select Request refund next to that purchase. Eligible refunds are processed automatically to your original payment method. If you need help, contact admin@dataprocessingllc.com with your account email and order reference.

9. Account closure and inactivity

You may close your account at any time from your account settings or by emailing admin@dataprocessingllc.com. When you close your account, your scheduled messages are cancelled and Your Content is deleted on the timeline described in our Data Retention policy.

If your account becomes inactive (no logins, no scheduled deliveries, no payment activity) for an extended period, we will attempt to reach you and your trusted contacts before taking further action. Accounts that remain unreachable may be archived or closed in accordance with our retention rules.

10. Third-party services

The Service uses third-party providers for hosting, payment processing, email and SMS delivery, telephony, mail fulfillment, print production, and analytics. A current list of subprocessors and their roles is published on our Data Retention page.

Recipients who interact with delivered messages may use their own email providers, telephone carriers, or postal services, each governed by their own terms. We are not responsible for the privacy practices or service availability of carriers and recipient platforms we do not control.

11. Our intellectual property

The Service, including the WordsLater name, logo, website, software, design, documentation, and original written content, is owned by WordsLater or its licensors and protected by copyright, trademark, and other laws. Except for Your Content, nothing in these Terms transfers any of our intellectual property rights to you.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service or our content without our prior written permission, except as expressly allowed by law.

12. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, WordsLater disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components; that any specific message will be delivered at an exact moment in time; that recipient contact information you provided will still be valid at the moment of delivery; or that posthumous delivery will occur if your account is not in good standing at the time of release.

Nothing on the Service is legal, financial, medical, or estate-planning advice. If a message you schedule is intended to have legal effect (for example, as part of a will or trust), please consult an attorney in your jurisdiction.

13. Limitation of liability

To the maximum extent permitted by law, WordsLater and its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, or business interruption, arising out of or relating to your use of the Service - even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to the Service, whether in contract, tort, or otherwise, will not exceed the greater of (a) the total amount you paid to WordsLater in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the smallest extent permitted by applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless WordsLater and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

15. Suspension and termination

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe that you have violated these Terms, that your account poses a security or legal risk, that continued provision of the Service would be unlawful, or that the Service is being abused.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination - including ownership, disclaimers, limitation of liability, indemnification, and governing law - will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-laws principles. You and WordsLater agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Maryland, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

If you are a consumer located in the European Union or the United Kingdom, this clause does not deprive you of the protection of mandatory consumer-protection laws of the country in which you reside.

17. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the "Last updated" date above and, where appropriate, notify you by email or by posting a notice in the Service. Your continued use of the Service after the change takes effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using the Service and close your account.

18. Contact us

Questions about these Terms? We're happy to help:

• General and legal: admin@dataprocessingllc.com
• Billing: admin@dataprocessingllc.com
• Privacy: admin@dataprocessingllc.com
• Contact form: https://www.wordslater.com/contact-us/
• Postal mail: please email admin@dataprocessingllc.com first and we'll provide a current mailing address.